Remote Management and Maintenance

The Internet of Things and the Convergence of Networks

The use of IP to communicate with and control small devices and sensors opens the way for the convergence of large, IT-oriented networks with real-time and specialized networked applications. The synergy of the access and potential data exchange opens huge new possibilities.


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According to the vision of the Internet of Things, billions of devices will be connected, interacting with each other and with enterprise systems, eventually blurring further the line between the physical and virtual world. We are still at the dawn of this era, but very soon consumers will be connected not only to their friends and family, but will be able to interact in a ubiquitous way with almost any aspect of the physical world such as buildings, houses and cars.  The Internet Protocol Suite (IP) has already played a key role in the convergence of media and is expected to empower the Internet of Things Era, for example in commercial buildings—an ecosystem of ubiquitous heterogeneous devices, people and systems that will interact in real time. A migration toward a full IP-enabled building is already underway, as key business and technology enablers such as cost savings compared to current technologies become more compelling. 

A sense of the potential of the Internet of Things can be shown by the example of a commercial building, which can be applied to many other areas. When we enter office buildings, hotels, hospitals, retail stores or theatres, we seldom think about how they work. We just expect that they will work and that we will expect to feel comfortable inside. With the trends toward smart infrastructure, new technologies are being considered to make the buildings more responsive to our needs and to interact with us in real time and adjust to our customized comfort and personal preferences.  To understand what makes it all work, let’s first review the systems behind today’s commercial buildings: Business Systems (IT), Building Management System (BMS) and Specialty Systems. BMS systems and specialty systems have the potential to integrate with IP business systems leading to a vision of the “converged” network in the future as shown in Figure 1.   

Figure 1
The Convergence of Commercial Building Systems can serve as an example for the convergence of other control and specialty networks with IP-based business systems.

Coexisting Networked Systems

Business systems describe mainly the IP infrastructure such as routers and switches that permeate the interior of a building and the associated IT applications, like document management, Internet access, paging, texting, etc., that are used to run any business. New data-intensive applications such as VoIP and IP video cameras are pushing the IP network toward more reliable and real-time behavior. High reliability and real-time performance are necessary ingredients for building management and specialty systems, thereby further endorsing the convergence of these systems.

Enterprise-wide building management systems predate IP systems and have been installed in commercial buildings since the 1970s. While these systems are widely utilized and understood by building personnel in a company’s facility management department or corporate services, they are often transparent to most building occupants. These systems are designed and installed to increase occupant comfort while minimizing overall energy usage. The BMS will monitor indoor and outdoor environmental conditions and automatically control the indoor environment to match the selected energy and comfort profiles requested by the users. These systems control the core of any building in terms of heating, ventilation and air-conditioning (HVAC), lighting and elevator systems. Building access, security, smoke control and fire monitoring features are also deployed to increase the safety level of the building occupants.

BMS systems were deployed as proprietary bundled hardware and software solutions up until the mid-1990s, when two open building automation and control network protocols, BACnet and LON, were developed within the industry and fostered interoperability of the software objects. In the first decade of the 2000s, systems started to support native Web services in the network control layer of the architecture, making the systems able to serve HTML and support other Web technologies such as Obix and BACnet Web services. These developments have lead to a convergence of hardware platforms and an explosion of software interoperability.

It is now possible to choose from a wide range of third-party software applications that can consume data from most major BMS systems. These days most BMS vendors utilize Ethernet IP running BACnet/IP or LON/IP for enterprise data, and twisted-pair for control network communications in the lower layers of the architecture. The introduction of IP-based wireless sensor networks using, for example, 6LoWPAN and ROLL technologies, will likely further integrate building systems and IP business system networks. Today, most BMS are highly interoperable with most building equipment manufacturers. An example of the classic BMS system is depicted in Figure 2. 

Figure 2
Classical Building Management System.

A third kind of enterprise-wide system has emerged in certain markets in the past decade. These consist of a suite of synergistic applications for a selected market segment. As an example, if we look at the healthcare market, we see that hospitals have myriad custom-made applications that need to be readily available to doctors and patients across the enterprise. Medical records, clinician collaboration, outcome improvement, prescriptions, as well as medication tracking and costing are but a few of the widely used applications needing to be delivered pervasively across the site. Patient and staff tracking, medical telemetry and the real-time view of a hospital’s information to the backend systems are new promising applications entering the arena. Mobile access to all this data needs to be readily available to the healthcare staff for patient care through host devices called carts-on-wheels (COWs). Similarly also in other domains, the timely acquisition, processing and actuation of information linking the business and physical world is underway.

Building System Convergence

The overlay of the three systems functionality is depicted in Figure 3. While these systems could cohabitate on the IP network as independent applications as is currently often the case, there is further synergy available by melding these separate applications into a cohesive set. For example, facility alarms could be directed to facilities personnel using SMS texting, email, instant messaging and similar applications. The energy management system might interrogate the healthcare location tracking subsystem to determine room occupancy before setting temperature set points. The IP data center may interoperate with the cooling systems to provide reliable IP server farms with minimal energy impact. The installation and maintenance cost savings of a single reliable communication network clearly makes more sense than supporting three independent networks. Hence, the convergence of such networks is in process as shown in Figure 4.

Figure 3
An application running on an IP network in the healthcare market coexists with building management and normal IP applications.

Figure 4
Convergence of the networks and applications onto a single IP-based network.

As illustrated by the building example, systems that traditionally run independently to support a building’s operation are now being interconnected. Such connection raises the questions on why some of these devices have to be separate, and the possibility of multi-function devices that merge the existing separate devices. The traditional system dividing line is blurred as the information needs and technology capability converges. For example, people traditionally search for information on a computer, but now people also do that with their phones, their iPads, and very soon, they will be able to find real-time information from their in-home display panels such as their refrigerator panel or their home energy management system panel. 

Enablers for Convergence 

Cost benefits in operational efficiency for the three systems to converge are compelling. Some studies show that converged IP and BMS systems will eliminate standalone gateways by ~50%, reduce installation and integration cost by ~20%, decrease energy cost by ~20%, and reduce operation and maintenance cost by ~30%. We can also look back at voice integration onto data in the past decade for the overall cost considerations. Just as voice data becomes a marginal cost consideration on a converged network, incremental application support on a converged network provides significant cost savings when maintenance, upgrade, changeover, remote monitoring, dynamic real-time response and other operational management aspects are taken into consideration. 

Reliability and real-time performance are necessary ingredients for building management and specialty systems, and the increased ability of IT systems to support reliability and real time further endorses the convergence of these systems. In a user-centric digitally connected world, more real-time response will be required across geographical building locations. An IP-based system that can meet such demands provides an affordable and feasible solution.

The Internet of Things increasingly consists of IP smart objects, which can be defined as small micro-electronic devices that consist of a communication device, typically a low-power radio, a small microprocessor and a sensor or actuator. New IP protocols and technologies are being developed specifically for IP smart objects such as sensors and actuators used in buildings, factories, smart cities, etc. These technologies allow for efficient use of the network and enable devices to expose resources and capabilities that have historically been inaccessible to other network participants. 

With efficient compression to address the limited bandwidth of lower speed media often used at the edge, sophisticated routing is able to take into account the unique characteristics of these device-level networks. Thus IP can reach down to the device level while addressing the unique issues associated with the edge devices. The IETF 6LoWPAN Working Group has specified mechanisms to allow for such header compression and other mechanisms (e.g. fragmentation of large packets). Furthermore, the 6LoWPAN technology can also help in the convergence of legacy twisted pair into the IPv6 infrastructure. The new routing protocol specified for IP smart objects (called RPL) has been designed by the IETF ROLL Working Group. In addition, there is a lot happening with the application layer in standardization that will make IP more and more useful in building automation. Here are a few examples:


  • The OASIS organization’s oBIX (Open Building Information Exchange) v1.1 is being completed and includes a compact binary payload format useful with Web services.
  • BACnet, which originated in 1987, is “a data communication protocol for building automation and control net-works.” BACnet is a protocol and it makes possible the interconnection of different vendors’ equipment that uses BACnet. It is now also working on integrating IPv6 support.
  • IETF CoRE, which is an Internet Engineering Task Force’s working group on Constrained RESTful Environments, is working on lightweight security bootstrapping and Web service optimizations for building automation. This CoRE working group will define a framework for a limited class of applications: those that deal with the manipulation of simple resources on constrained networks. This includes applications to monitor simple sensor (e.g. temperature sensors) to control actuators (e.g. light switches), and to manage devices.
  • The World Wide Web Consortium (W3C) has worked on standardizing compact XML representations with EXI (Efficient XML Interchange). EXI brings significantly improved performance and reduced bandwidth requirements compared to regular eXtended Markup Language (XML).


The notion of network convergence using IP is fundamental and relies on the use of a common multi-service IP network supporting a wide range of applications and services. This not only means that such networks are conducive to fostering innovation, but it also leads to dramatically reduced overall cost and complexity in contrast with myriad incompatible, specialized networks interconnected by hard-to-manage gateways. History speaks for itself: the IP protocol that was invented about 30 years ago and used to accommodate slow file transfers and remote terminal control is now used to carry an impressive and fast-growing set of applications and services with a variety of constraints and network requirements. 

Thanks to its layered architecture, the IP protocol suite has been enriched with a number of new advanced features and capabilities over the past three decades:


  • Multicast: Technology allowing for sending data traffic to a set of hosts while minimizing traffic replication in the network so as to save network resource usage. For example, you can think of this as a one-to-many communication method.
  • VPN: Virtual Private Networks can be built on top of a common IP infrastructure offering a complete isolation between the VPN with technologies such as VLANs, MPLS VPNs. You are likely to have used this technology when you log onto your company’s computer network remotely from home or hotels.
  • Quality of Service (QoS): Is the ability to provide a different priority to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. For example, an application itself can indicate the required priority of the message as they are routed over the IP network. A number of IP-based technologies have been developed to truly support a wide variety of qualities of service: IP packets are “colored” when entering the network or by the application itself to indicate the required level of  QoS, and then they are routed in the network and handled so as to meet the SLA (Service Level Agreement) thanks to scheduling and congestion avoidance techniques. Current QoS technologies allow for the support of real-time application with tight SLA (Service Level Agreement) constraints. For example, in a converged BMS and IT network in a building, a fire alarm message would take precedence over email traffic.
  • Reliability: A number of techniques have been developed to provide an extremely high level of reliability thanks to built-in redundancy, the ability to quickly (in a few dozens of millisecond) re-compute a route should a network element fail in the network and so on.  In other words, the network can intelligently and autonomously reconfigure an alternative route if the first one should fail.
  • Security: IP networks can be highly secure. A number of technologies have been developed over the years to ensure authentication, authorization, privacy, support encryption, avoid Denial of Service (DoS) attacks, etc., just to name a few.


Thanks to the development of these IP-based technologies, it has become possible to share a common IP network in support of vast numbers of applications having a variety of constraints in terms of quality of service, security, VPNs, reliability and more.  

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